Very often clients will ask how they can get a level of comfort over the accuracy of the data which has been reported by Service Providers. In some cases, direct integration to service provider systems is the answer. In most cases, this approach is too costly and time consuming. At ServiceFrame we believe that robust governance using an SLA management tool is the first step. In this video Daniel Berman, our CTO, talks about some of the very specific things we do to ensure that clients trust the information in our SLA monitoring solution.
Daniel begins by taking about the specific ‘validation’ or ‘verification’ functionality in ServiceFrame. This allows users of the solution to see at a glance what information has been checked by the client organisation and what hasnt. He goes on to talk about the ServiceFrame ‘audit service’ – a robust approach to routinely checking the source and accuracy of all data provided by Service Providers.
