We gets lot of calls and e-mails every week for SLA templates or Service Level Agreement templates - all shapes and sizes. And the winner this week is definitely HR SLA templates. We have had countless requests for HR SLA templates and some very specific questions around the extent to which reverse KPIs are common in HR SLAs and supported in them.
If you are looking for a HR SLA template then you should definitely check out the SLA toolkit as for specific information. As with all SLAs it is extremely important to spend some time very clearly defining the services that you intend to provide or receive – this activity must be undertaken before you even get near the SLA monitoring piece. In reality there are many standard HR SLA metrics in HR SLA tempaltes which we have seen over and over. But dont taken anything for granted – have a look at the metrics which we have included in the SLA Template Catalogue – contact us for your log in – and call us if you need any help.
