Many users begin the SLA Monitoring journey looking for SLA Templates.
Sep 09
Find yourself wondering whether there is a simpler and smarter way to manage your SLAs? We think so. Sometimes it is just easier to watch and listen than read!!! Here is the summary on how a good governance tool can put your mind at ease when it comes to outsourcing and shared services. Traoloch Collins, CEO ServiceFrame, talks about some of the key reasons why many companies are now using SLA Management and SLA Monitoring tools in their daily activities
Sep 09
Using an SLA Monitoring tool like ServiceFrame is just the first step. Now you want to make sure that you are really getting value form the reports that you can produce. Or perhaps you want to start monitoring and managing additional services and relationships using ServiceFrame. We asked our CTO Daniel Berman about how ServiceFrame helps clients to get the most of our tool. He discusses the key activities included in our Gold and Silver service.
Sep 08
Software as a service application to monitor SLAs? Why indeed you might ask….we put this question to our CTO.
Sep 08
Very often clients will ask how they can get a level of comfort over the accuracy of the data which has been reported by Service Providers. In some cases, direct integration to service provider systems is the answer. In most cases, this approach is too costly and time consuming. At ServiceFrame we believe that robust governance using an SLA management tool is the first step. In this video Daniel Berman, our CTO, talks about some of the very specific things we do to ensure that clients trust the information in our SLA monitoring solution.
Sep 07
The truth is that many people would love to use a Service Management or SLA Monitoring tool - I know this because I speak to them almost every day. I also know that a lot of them dont use an SLA monitoring tool. I also know why – although it took me a while to figure it out.
Sep 01
Ever wonder whether you actually need an SLA?
This article explores the reasons for implementing SLAs and managing their content effectively – whether through SLA monitoring, SLA management etc.
