So let me tell you something you already know. Managed Service Customers love dashboards. They love colours – especially green. ‘But they also like to know about red and amber. They like to be able to view performance reports when they need them – not just when you send them.. And you know what – they like all the information on one page. They will ask for more if they need it. Managed Service Customers are sophisticated and mature – they want to get to the information they need quickly and they want to make quality assessments quickly. They know you do a really difficult job. In fact that’s probably what they gave you their business. You might do complicated network and IT management. You do it well and they don’t want to do it at all anymore. But you don’t need to show then how complicated it is every time you send them a report. Like I said they know it is complicated. So what do your customers want to see?
They want to know that you are doing what you said you were going to do. Customers want see information that makes them feel comfortable that their managed services is being delivered at the level they agreed. They want to feel comfortable that they are in control of all the risks. They want to be able to access the information they need quickly – so they can analyse it.
Too often service providers do a fantastic job – but clients are simply not comfortable because they feel they dont have all the information. This lack of information can lead to a lack of trust. At worst this can lead to a breakdown in managed service deals – at best it leads to a high level of interaction between client and service providers- which drives cost and impacts profitability.
ServiceFrame builds a simple information and reporting bridge between clients and service providers. It makes it really easy for service providers to share information on the really important Key Performance Indicators with their clients. It presents the information on a rich and simple dashboard. It builds client trust and makes them comfortable. Unlike a spreadsheet the information is accessible at any point in time and can be analysed very quickly for more than one reporting period.
If you want really impress you customers then let me know.
