“We have multiple suppliers across multiple geographies – we need to understand the level of risk and performance globally – ideally we would like to have a percentage number that captures their level of performance, indicates where they are against our expectations and what the trend is’. This is a common requirement from procurement and operations divisions of large organisations. It is a very clear requirement – but a requirement which many organisations struggle to deliver on. Traditional ’service and vendor management tools’ focus on drill down operational type functionality – rarely delivering the big picture – where they do it is a complicated and expensive process to get to it. ServiceFrame takes a different approach – one we think you will like. Because when you use ServiceFrame you can get the local and the aggregated picture on risk and performance quickly – and at low cost.
ServiceFrame is a software as a service application which does two things;
- PERFORMANCE MANAGEMENT: It allows organisations to track all their Service Level Agreements in one place. Information on Service Performance is then presented on Traffic Light Dashboards. Performance levels are configured and metrics can be weighted. The result is clear and consistent reports on information – aggregated to global or local level as required.
- RISK MANAGEMENT: Recording risk and mitigating actions centrally in ServiceFrame ensures that organisations ensure there ’sourcing control framework’ is tightly managed. The solution ensures that all risks are visible and that actions can be tracked.
OPEX on third party service providers has now become a very significant cost in global organisations. The volume of business activities undertaken by third parties also means that it presents significant business risk to the organisation. Both of these factors are driving a consistent and systematic approach to both risk and performance in these areas. If you are interested in taking an approach which is low cost and will drive results quickly then ServiceFrame is for you.
