Measuring vendor performance is essential to ensure effective and efficient delivery of services into your organisation by third parties. These services might be IT, HR, Facilities, Finance, Research, Legal, Manufacturing etc. Most organisations take internal quality of service very seriously – implementing rigorous balanced score cards and ABC models. Management of the performance of third parties can be less rigorous. To date effective performance management of third parties has been hampered by manual processes for collecting information on performance and risk and unclear models to determine overall performance scores etc. Our software uses workflow and reporting to drive an approach which will give you an actual score against expected score – at contract, vendor or divisional level.
How does it work?
ServiceFrame drives automated and workflow processes to collect vital information on the quality of service delivered by third parties as against their contractual and operational commitments. The solution also ensures that all sourcing risks are captured – including the appropriate actions to mitigate against these risks. By collecting information on a regular basis and implementing effective weighting at a contract and vendor level organisations can get a very clear picture of the actual performance against expected. Very large organisations who have several large vendors and often the same vendor delivering against multiple contracts in multiple locations can aggregate performance information to produce very meaningful overall performance data.
The outputs from ServiceFrame are used by large organisations to track the performance of vendors against cost and value. This provides real structure and disciplines for regular contract ‘value reviews’ and audits. Some clients also have regulatory drivers to ensure very effective and auditable management structures around outsourcing and service contracts – these companies use ServiceFrame to provide that level of rigour. Do you like the look if this?
Get performance scores on all vendors at contract, vendor and divisional leve
Check us out at www.serviceframe.com or contact us on + 353 1 237 6620.
