Most clients who outsource want to manage performance and risk effectively - afterall without a clear picture of performance and risk it is very difficult to assess what value you are getting from any of your contracts. This morning a client organisation outlined their requirement in a very simply way – ‘I need a tool to manage SLAs that can be accessed by both my team and the service provider’ …
Collaboration is a very simple concept – the idea that two or more people or teams work together towards a common goal. Collaboration is a key feature of all sourcing arrangements – be it managed services, outsourcing, shared services etc. Tools which support this process have been notable by their absence. Many teams still rely on spreadsheets and e-mail to communicate and ‘collaborate’. e-mails and spreadsheets are valuable tools but talk to any sourcing professional and they will tell you that whilst they are great for solving immediate problems – they are hopelessly inadequate when it comes to ongoing recording, reporting and management of service issues such as performance and risk.
ServiceFrame tackles this problem in a simple but effective way. Our software as a service platform ensures that both Clients and Service Providers share the appropriate information – ensuring both have a common view of service levels and risks.
Business Intelligence on SLAs
If you are struggling to get a clear and simple view on SLA performance that it is accepted on both sides then please contact us at www.serviceframe.com
