MiFID was the buzzword in European Financial Services Regulatory circles in 2007 and 2008. The implementation projects have gone away – but the rules haven’t. Outsourcing rules received little attention in 2008 but has now become the focus of regulatory inspections and audits in various European jurisdictions. Many financial services firms are now taking specific action to address the rules around outsourcing. So how do you ensure that you are compliant with the MiFID outsourcing rules? » More: MIFID FIRMS: Are you supervising your outsourcing contracts?
Archive for January, 2010
MIFID FIRMS: Are you supervising your outsourcing contracts?
January 18th, 2010Service Providers: Are you managing a service or just issues?
January 14th, 2010
What do you mean by vendor performance management?
January 13th, 2010Consistent and clear management of vendor performance is a key priority for organisations that are increasingly relying on external parties to provide key services like IT, Facilities Management, HR, Finance and Accounting, Legal Services etc. Traditional contract management and purchasing tools are often not sufficient to meet vendor management needs in this area. Organisations where vendor performance management is necessary tend to have some of the following characteristics; » More: What do you mean by vendor performance management?
Is your SLA and contract just window dressing?
January 7th, 2010Just a thought…do you actually use your SLA or is it just there because somebody at some point thought it was a good idea? Many organisations have traditionally drafted Service Level Agreements as a formality. If you have SLAs but do not actually measure or look at them then you run some serious risks. Have a look – if you dare….
Predictive SLA Reporting for Service Delivery Teams in Outsourcing and Shared Services
January 4th, 2010Clearly identifying whether service levels will be met at the end of a reporting period is an ongoing activity for analysts and managers in many service delivery teams. ServiceFrame is a solution which helps organisations to report clearly and effectively on compliance to Service Level Agreements. Now it takes this one step further – by allowing service deliver teams to input information in between reporting periods (as often as you like!) ServiceFrame will show you your level of compliance to date and also how likely you are to be green by the time you are due to report – we call this Predictive or Real Time SLA reporting.
» More: Predictive SLA Reporting for Service Delivery Teams in Outsourcing and Shared Services
