Clearly identifying whether service levels will be met at the end of a reporting period is an ongoing activity for analysts and managers in many service delivery teams. ServiceFrame is a solution which helps organisations to report clearly and effectively on compliance to Service Level Agreements. Now it takes this one step further – by allowing service deliver teams to input information in between reporting periods (as often as you like!) ServiceFrame will show you your level of compliance to date and also how likely you are to be green by the time you are due to report – we call this Predictive or Real Time SLA reporting.
Is your approach to predicting SLA compliance a little like this? Try www.serviceframe.com
In the past many organisations simply had no access to this kind of predictive SLA reporting – others produced the information but very much on an ad hoc basis. Service Delivery teams can now move their entire reporting process (both internal and external) on to the ServiceFrame platform- with real time reporting screens giving them up to date information on compliance to service levels on any given day. week or month. This approach allows you to manage and prioritise your activities much more effectively.
Managing Service Levels will be a key focus for client organisations in 2010 as they seek to drive cost reductions and operational excellence. Have a look at how you can use predictive SLA reporting to keep your clients satisfied and manage your business more effectively.
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