Governance is a hot topic in shared services – three areas are a functional priority. These are Service Level Reporting, Risk Reporting and Issue Reporting. Ideally you want to get an executive online dashboard that gives you a picture on all three areas. Also you need to ensure that there is a robust process in place to gather the required information. There are two key implementation priorities – something that can be implemented quickly and at low cost. This criterion was outlined to me in detail at the recent SSON conference in London.
ServiceFrame is meeting the challenge. Our current offer of less than £500 per month to use ServiceFrame in a Shared Services Centre is certainly grabbing headlines. So exactly what do you get for your £500?
- · Online Dashboards displaying information on centrally stored Service Level Agreement, and clear regular reports allow Shared Service Centres to compare the actual service they deliver versus the target or expected levels defined in their Service Level Agreements (SLAs)- see below
- · Real-time Reporting allows Shared Services Team to input performance information into ServiceFrame as often as possible within reporting periods. ServiceFrame then reports an up to the minute picture on compliance to Service Levels as well as a predictive indicator on likely compliance at the end of the reporting period.
- · Risk and Issue Management – ServiceFrame enables users and vendors to raise and log risks and issues. They can also create and track actions necessary to mitigate risks and resolve issues.
- · A Low Cost Solution – Software as a Service (SaaS) architecture means that there is no upfront capital expenditure in hardware, software or infrastructure needed, no downloading required and no software installation necessary
- · Easily Accessible – access ServiceFrame™ anywhere you have an internet browser and an internet connection e.g. your computer, mobile phone, personal digital assistant (PDA)
- · Quick Set-up time – SLAs entered in hours, not months of project implementation work.
FOR YOUR QUICK WIN TODAY MAIL US OR CALL THE OFFICE AT + 353 1 2376620.
