Shared Services Governance is typically characterised by SLA , Issue and Risk Spreadsheets – together with e-mails going backwards and forwards tracking progress on updates to spreadsheets. This approach is extermely manual, error prone and inconsistent.  Join our webinar to learn about the innovative new way to drive efffective governance in Shared Services – an approach that can be deployed rapidly and at low cost. » More: WEBINAR: Shared Services Governance – Online Dashboards capturing KPI, Issue and Risk Reporting

Traditionally ongoing management of KPIs, Risks and Issues in managed services has been labour intensive and error prone.  World class service providers are now moving away from spreadsheet and e-mail based management to a more robust and consistent approach.     An approach which ensures they can spend less time on creating spreadsheets and tracking data and more time analysing performance and reviewing service quality.

» More: WEBINAR: Effective and Efficient Managed Services Governance by Service Providers