Supplier Managers need to manage service performance and risk aswell as cost on an ongoing basis. Using Spreadsheets to manage SLAs or Vendor Balanced Scorecards and Risks is time consuming. It also leads to inconsistent reporting and ultimately becomes very difficult to aggregate performance to get an accurate picture of supplier performance at an organisational level.

ServiceFrame is a software as a service governance tool which ensures that companies have a single online portal giving them central visibility of the performance and risk profile of all vendors in one place.    ServiceFrame drives reporting on the Service Provider side – ensuring that service providers and suppliers report regularly on KPIs.  This information is immediately available to client organisations by logging in to ServiceFrame.  Clients can then simply download performance reports at will or view performance through online dashboards.  Suppliers can be tagged together by industry, geography, divsion etc. to ensure that organisations can get a very clear picture of sourcing performance at an aggregated level.

Use ServiceFrame to manage risks and issues – this ensures that both supplier and client risks and issues can be stored in one place – providing an effective governance tool for all key relationships.  Risk, Issue and Action logs can then do downloaded into reports at will.  And whenever you create issues , risk or actions – e-mail notifications are automatically sent to people necessary to manage the activities.

Too many organisations manage supplier performance in an ad hoc and inconsistent way.  Use ServiceFrame to manage performance effectively and at low cost.  Try a free trial today.

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