ServiceFrame for Clients:

ServiceFrame is an innovative Vendor Performance Management solution.  The solution gathers information on performance and risk in vendor contracts and/or Service Level Agreements.  The information is collated and aggregated to allow clients to view performance levels of vendors and service providers.  ServiceFrame can be used to implement scoring mechanisms based on performance and risk – this supports effective analysis of all vendors and contracts from a cost and value perspective.

Organisations who are interested in managing vendor performance from a local and global perspective will use ServiceFrame to drive better value from all sourcing deals.

Relevant information is available to both Client and Service Provider organisations via an online portal with dashboards and reports.

ServiceFrame’s key features include:

• Dashboards displaying information on centrally stored service provider performance, and clear regular reports allow clients to compare the actual service they receive versus the target or expected levels defined in their contracts and/or Service Level Agreements (SLAs)
• Service Level Management Reporting automatically or manually inputted at predefined reporting periods – weekly, monthly quarterly etc.
• Real-time Reporting allows Vendor or Shared Services Teams to input performance information into ServiceFrame as often as required within reporting periods.  ServiceFrame then reports an up to the minute picture on compliance to Service Levels as well as a predictive indicator on likely compliance at the end of the reporting period.
• A Low Cost Solution – Software as a Service (SaaS) architecture means that there is no upfront capital expenditure in hardware, software or infrastructure needed, no downloading required and no software installation necessary
• Easily Accessible – access ServiceFrame™ anywhere you have an internet browser and an internet connection e.g. your computer, mobile phone, personal digital assistant (PDA)
• Quick Set-up time – SLAs entered in hours, not months of project implementation work.

The Key Benefits to Clients of using ServiceFrame include;