ServiceFrame for Service Providers

ServiceFrame is an innovative Performance and Risk Management solution.  The solution gathers information on performance and risk in Service Level Agreements.  The information is collated and aggregated to allow Service Provider team to view performance levels and share them efficiently with client organisations.

Relevant information is available to both Service Provider and Client organisations via an online portal with dashboards and reports.

Service Provider Organisations who are interested in improving their management of SLAs will benefit from using ServiceFrame.

ServiceFrame’s key features include:

• Dashboards displaying information on centrally stored Service Level Agreement, and clear regular reports allow Shared Service Centres to compare the actual service they deliver versus the target or expected levels defined in their Service Level Agreements (SLAs)
• Service Level Management Reporting automatically or manually inputted at predefined reporting periods – weekly, monthly quarterly etc.
• Real-time Reporting allows Service Provider teams to input performance information into ServiceFrame as often as required within reporting periods.  ServiceFrame then reports an up to the minute picture on compliance to Service Levels as well as a predictive indicator on likely compliance at the end of the reporting period.
• A Low Cost Solution – Software as a Service (SaaS) architecture means that there is no upfront capital expenditure in hardware, software or infrastructure needed, no downloading required and no software installation necessary
• Easily Accessible – access ServiceFrame™ anywhere you have an internet browser and an internet connection e.g. your computer, mobile phone, personal digital assistant (PDA)
• Quick Set-up time – SLAs entered in hours, not months of project implementation work.

The Key Benefits for Service Provider Teams of using ServiceFrame include;