ServiceFrame for Shared Services

ServiceFrame is an innovative Performance and Risk Management solution.  The solution gathers information on performance and risk in Service Level Agreements.  The information is collated and aggregated to allow shared services team to view performance levels and share them efficiently with client organisations.

Shared Services Organisations who are interested in improving their management of SLAs will benefit from using ServiceFrame.

Relevant information is available to both Shared Services Teams and their Client organisations via an online portal with dashboards and reports.

ServiceFrame’s key features include:

• Dashboards displaying information on centrally stored Service Level Agreement, and clear regular reports allow Shared Service Centres to compare the actual service they deliver versus the target or expected levels defined in their Service Level Agreements (SLAs)
• Real-time Reporting allows Shared Services Team to input performance information into ServiceFrame as often as possible within reporting periods.  ServiceFrame then reports an up to the minute picture on compliance to Service Levels as well as a predictive indicator on likely compliance at the end of the reporting period.
• A Low Cost Solution – Software as a Service (SaaS) architecture means that there is no upfront capital expenditure in hardware, software or infrastructure needed, no downloading required and no software installation necessary
• Easily Accessible – access ServiceFrame™ anywhere you have an internet browser and an internet connection e.g. your computer, mobile phone, personal digital assistant (PDA)
• Quick Set-up time – SLAs entered in hours, not months of project implementation work.

The Key Benefits to Shared Services Teams of using ServiceFrame include;