There was a short note on this blog in recent weeks about end-to-end business metrics. It got me thinking about BSM. What exactly is it and how does it work? BSM is a much used term in IT circles. It essentially refers to the process of ensuring that that when measuring the quality of IT services that one uses business relevant metrics. ‘Business service management (BSM) is a methodology for monitoring and measuring IT services from a business perspective. BSM consists of both structured process and enabling software – wiki. Its all common sense really I suppose. The trouble is that it is extremely difficult to decide what business metrics to use as KPIs and more importantly how to collect actual performance data on them.
Managing Sourcing Relationships
Drive World Class Governance
