Building a high performing and highly regarded Finance and Accounting Shared Services organisation is impossible without trust. Numerous surveys and studies point to lack of trust as a key reason for shared services failure. Why is this? The primary reason is that an absence of trust indicates that key internal stakeholders and customers are worried that the new ‘CENTRE’ will not be capable of delivering the level of service as the existing or previous ‘in house’ team. Senior business leaders worry that Shared Services organisations lack customer focus, lack flexibility and lack any real understanding of their business. The irony is that they recognise that F&A is a core critical business activity – they do not want it to become a ‘back office’ function. On the other hand Shared Services Leaders often worry that Business Owners consider F&A Shared Services to be a back office function.
Sep 07
The truth is that many people would love to use a Service Management or SLA Monitoring tool - I know this because I speak to them almost every day. I also know that a lot of them dont use an SLA monitoring tool. I also know why – although it took me a while to figure it out.
Jul 23
ServiceFrame will be attending the Planning and Implementing Shared Services event in London at the end of September. The event promises to be a whirlwind tour of the best practices around establishing Shared Services Centres – we expect the event we will be a good opportunity to understand what the primary concerns are at the moment in relation to Shared Services Centres.
Jul 22
