Managing Sourcing Relationships

The frequency with which SLAs should be monitored is a topic which comes up again and again in our conversations with clients.   How often should I actually monitor the SLAs and the SLA metrics?  I can be very specific at one level – you certainly shouldn’t be monitoring SLAs daily.  In our experience most SLAs are monitored monthly or quarterly.  Two of the key factors which seem to impact on the frequency with which the SLA is monitored are highlighted below: Continue reading »