“End to end metrics” or “end to end metric” within telecommunications managed services?

“End to end metrics” (or is that “end to end metric”?) is a term which is, some might say, bandied about in the telecoms managed services industry – but what does it actually mean? As part of the process of authoring our next thought leadership piece, I searched around for a concise definition – needless to say, I did not find one.

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Are you collecting the right information to ensure that commercial mitigation is a fair and swift process in telco managed services contracts?

Service providers and network operators enter into managed services contracts because both want to, at the most basic level, increase the volume of profitable business. To that end, commercial mitigation is a key element of contract execution – and in order for both parties to maximise the likelihood of long term business success, commercial mitigation must be a fair and swift process.

Continue reading Are you collecting the right information to ensure that commercial mitigation is a fair and swift process in telco managed services contracts?