Managing and unlocking value is vital to both service providers and clients in sourcing contracts. Understanding what value is, where it comes from and how to really drive it was the key purpose of today’s ServiceFrame Webinar on the topic. Deborah Kops, Managing Principal, SourcingChange and Dan Berman of ServiceFrame both tackled the issue in front of a large audience of sourcing professionls – ‘buy side’, ’sell-side’ and advisors. A significant challenge! Here’s some of what they had to say……
Oct 13
One often hears commentators and advisors talk about governance in the context of both shared services and outsourcing. It is a topic which I am very interested in…Service Level Management is part of governance – but what are the other key repeatable tasks that form part of governance? We have been looking at our SLA Management tool roadmap and wondering what additional governance tasks we should include. I have listed some of the key shared services governance and outsourcing governance areas that I can think of. I would really welcome additions to the list…
