Measuring vendor performance is essential to ensure effective and efficient delivery of services into your organisation by third parties.  These services might be IT, HR, Facilities, Finance, Research, Legal, Manufacturing etc.  Most organisations take internal quality of service very seriously – implementing rigorous balanced score cards and ABC models.  Management of the performance of third parties can be less rigorous.  To date effective performance management of third parties has been hampered by manual processes for collecting information on performance and risk and unclear models to determine overall performance scores etc.  Our software uses workflow and reporting to drive an approach which will give you an actual score against expected score – at contract, vendor or divisional level.

» More: How do you capture vendor performance – a long wordy paragraph or one simple score against target?