Governance is a hot topic in shared services – three areas are a functional priority. These are Service Level Reporting, Risk Reporting and Issue Reporting. Ideally you want to get an executive online dashboard that gives you a picture on all three areas. Also you need to ensure that there is a robust process in place to gather the required information. There are two key implementation priorities – something that can be implemented quickly and at low cost. This criterion was outlined to me in detail at the recent SSON conference in London.
Managing Sourcing Relationships
Drive World Class Governance
