Poorly aligned managed services partners have destructive, combative relationships. In many cases a blame game plays out, although often because the relationships are treated as master-servant hierarchies the managed services partner spends its time complaining about the operator behind its…
These days, the more forward-thinking telecom managed services providers are looking beyond performance reporting to see how they can more closely align their service provision with the business objectives of their operator customers.
A lot of our time is spent helping Service Providers and Operators create a framework for managing what is most important to both businesses.
“End to end metrics” (or is that “end to end metric”?) is a term which is, some might say, bandied about in the telecoms managed services industry – but what does it actually mean? As part of the process of…
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, end to end metric
, managed services provider
, network operator
, service metric
, telco managed services contract
, Telecom Managed Services
Posted in Telecom Managed Services
Many Shared Services organisations struggle to get their internal clients to focus on the benefits of the new approach to service delivery. Internal clients tend to highlight the limitations of services and resources which are ‘shared’ – immediately implying that…