Blog Archives

The Value of Third Parties in the Governance of Telco Managed Services Contracts

Poorly aligned managed services partners have destructive, combative relationships. In many cases a blame game plays out, although often because the relationships are treated as master-servant hierarchies the managed services partner spends its time complaining about the operator behind its

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Posted in Governance of telco managed services contracts

Delivering Customer-Centric managed services requires Operators to open up their data to their Telecoms Managed Services Providers

These days, the more forward-thinking telecom managed services providers are looking beyond performance reporting to see how they can more closely align their service provision with the business objectives of their operator customers.

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Posted in Trust MS Partnership

Penalties and rewards in Telco Managed Services contracts

A lot of our time is spent helping Service Providers and Operators create a framework for managing what is most important to both businesses.

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Posted in Telecom managed services performance

“End to end metrics” or “end to end metric” within telecommunications managed services?

“End to end metrics” (or is that “end to end metric”?) is a term which is, some might say, bandied about in the telecoms managed services industry – but what does it actually mean? As part of the process of

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Posted in Telecom Managed Services

Shared Services – helping your clients feel the ‘service’ aswell as the ‘shared’?

Many Shared Services organisations struggle to get their internal clients to focus on the benefits of the new approach to service delivery.  Internal clients tend to highlight the limitations of services and resources which are ‘shared’ – immediately implying that

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Posted in governance capability, Managing/Monitoring Service Level Agreements