Governance is a hot topic in shared services – three areas are a functional priority. These are Service Level Reporting, Risk Reporting and Issue Reporting. Ideally you want to get an executive online dashboard that gives you a picture on all three areas. Also you need to ensure that there is a robust process in place to gather the required information. There are two key implementation priorities – something that can be implemented quickly and at low cost. This criterion was outlined to me in detail at the recent SSON conference in London.
Oct 13
One often hears commentators and advisors talk about governance in the context of both shared services and outsourcing. It is a topic which I am very interested in…Service Level Management is part of governance – but what are the other key repeatable tasks that form part of governance? We have been looking at our SLA Management tool roadmap and wondering what additional governance tasks we should include. I have listed some of the key shared services governance and outsourcing governance areas that I can think of. I would really welcome additions to the list…
