Risk is a key element of best practice Shared Services Governance. Yet it is often overlooked in the context of customer satisfaction surveys and SLA reporting. Risk reporting is an important as it is the process of identifying the factors that may lead to a deterioration in either SLA performance and/or customer satisfaction. Risk management is about managing the future. But it is difficult. In order for risk management to work effectively it is necessary for all team members to be risk conscious and risk focus. The common practice of sitting down and ‘identifying’ risks just before a report needs to be sent to senior managers is at best unreliable and incomplete and at worst ‘window dressing’.
Managing Sourcing Relationships
Drive World Class Governance
