ServiceFrame’s governance event in London yesterday (June 16th) was an open, honest and relaxed affair. But the topic was serious and the mood ambitious. At ServiceFrame we have always set ourselves the challenge of transforming the way business relationships are managed. Our goal is to transform the supplier management landscape – to make it rich with information that facilitates rapid analysis. Eleanor Winn from Source gave a clear and studied overview of the key elements in any governance model. I was struck by how much of it was common sense – I was also struck by how many of us in the audience nodded in appreciation at this comprehensive overview – ably backed up with specific real life experiences. Talk to Eleanor for the examples! Contact us for details of up coming events. Edinburgh is next week. Continue reading »
This white paper by Patni (located at http://www.sourcingfocus.com/documents/Patni_-_The_eight_worst_outsourcing_mistakes.pdf )is an interesting summary of common pitfalls made during the outsourcing process. Most of them seem like common sense but they are nonetheless a reminder of the importance of following a best practice approach when outsourcing. The consequences of not building Service Level Agreements (SLAs) with clear Key Performance Indicators) can be costly. The article notes that SLA Management is a cornerstone of good governance – without clear SLA management it is extremely difficult to manage the relationship without disagreeing on what the actual level of performance. When you have clear visibility of performance against service levels then your governance meetings generally start at the right place!
