Over the past few weeks I have met several clients who are starting to use our SLA Monitoring tool – some of the people I met are SLA Managers who are faced with the monthly, and sometimes, weekly task of pulling together spreadsheets and reports outlining actual performance against targets. Do not underestimate the effort involved in this activity. Also do not underestimate the impact of having different spreadsheets in different formats from SLA to SLA and from month to month.
Managing Sourcing Relationships
Drive World Class Governance
