If you have started reading then you may be one of thousands of professionals who are reporting on SLA compliance using spreadsheets. I feel your pain and your effort. Spreadsheets are a great invention – in many cases they make our lifes easier and our jobs faster. The problem is that SLA reporting is not one of the things which spreadsheets make easier. For many people though the alternative has been expensive and clunky IT tools to manage SLAs. Interested in a tool that you could deploy in 40 minutes? That does not require any IT consultants or software? That will cost you less than $2000 per year?
Aug 26
Over the past few weeks I have met several clients who are starting to use our SLA Monitoring tool – some of the people I met are SLA Managers who are faced with the monthly, and sometimes, weekly task of pulling together spreadsheets and reports outlining actual performance against targets. Do not underestimate the effort involved in this activity. Also do not underestimate the impact of having different spreadsheets in different formats from SLA to SLA and from month to month.
