The term Service Level Agreement has become such common currency in business these days that one would almost think that good effective SLAs are commonplace – and that they are effectively managed to secure predictable business outcomes. Service Level Agreements are notoriously difficult to create – the level of time and effort required to document an SLA is often underestimated by project managers and senior executives.
Jul 23
ServiceFrame will be attending the Planning and Implementing Shared Services event in London at the end of September. The event promises to be a whirlwind tour of the best practices around establishing Shared Services Centres – we expect the event we will be a good opportunity to understand what the primary concerns are at the moment in relation to Shared Services Centres.
Jul 21
This article was published in the Irish Business Weekly – the Sunday Business Post. The focus was on outsourcing, shared services and also SLA Management.
