Organisations frequently turn to external advisors to support decision making and implementation of new sourcing arrangements – whether it is outsourcing, shared services etc. Sourcing Advisors have traditionally focussed their support on the strategic decision making process and the implementation. My sense is that ongoing measurement of the value and effectiveness of sourcing deals has largely been a ‘no go’ area for advisors. They typically agree to leave the building at project end and the client Service Management team or Shared Services Team remain to manage the service on a day to day basis. The contacts I have had over the last number of week from advisors suggests that this ‘clean break’ approach is changing.
Managing Sourcing Relationships
Drive World Class Governance
