“End to end metrics” (or is that “end to end metric”?) is a term which is, some might say, bandied about in the telecoms managed services industry – but what does it actually mean? As part of the process of authoring our next thought leadership piece, I searched around for a concise definition – needless to say, I did not find one.
Service providers and network operators enter into managed services contracts because both want to, at the most basic level, increase the volume of profitable business. To that end, commercial mitigation is a key element of contract execution – and in order for both parties to maximise the likelihood of long term business success, commercial mitigation must be a fair and swift process.